Terms & Conditions

1. About Prime Space Decor Care

These Terms and Conditions (“Terms”) govern the use of this website and the spatial services provided by Prime Space Decor Care (“Prime Space”, “we”, “us”, or “our”), based in Accra, Ghana.

We operate two specialized service divisions: Professional Cleaning Services (including residential resets, post-renovation cleaning, deep cleaning, commercial office care, and turnover cleaning) and Interior Design, Styling & Finishing (including spatial planning, custom window blinds, curtains, wall art, and turnkey furnishing).

2. Website Use

You agree to use this website only for lawful purposes related to seeking genuine cleaning and interior styling services. You must not submit fictitious enquiries, attempt to interfere with the proper functioning of the site, deploy malicious code, or scrape data without written authorization.

3. Service Enquiries & Consultation Requests

When you submit a request, you will receive an enquiry reference number (e.g., #PS-XXXXXX). Our operations team will review your requirements and reach out via telephone or WhatsApp to discuss your property needs and schedule.

4. Quotations & Scope of Work

Any preliminary pricing discussions or estimates provided on or through the website are indicative only. Final service scope and binding quotations depend on:

• The actual size, layout, and room count of the property.
• The physical condition and level of soiling or detailing required.
• Physical accessibility and location within the Greater Accra Region.
• Specific custom finishes, materials, blinds, or furnishings requested.
• An on-site inspection or verified photo/video review where necessary.

Quotations provided by Prime Space remain valid for the period specified on the quote (typically 14 calendar days) and are subject to re-evaluation if the scope of work changes significantly upon arrival.

5. Appointments & Scheduling

Service dates and arrival windows are scheduled directly between the customer and our operations team. While we strive to accommodate your preferred date and time, scheduling is subject to equipment readiness, team availability, and traffic conditions in Accra.

6. Customer Responsibilities

To ensure high service quality and safety, customers agree to:

• Provide accurate contact, property, and scope information.
• Ensure safe, timely, and lawful access to the premises for our service personnel.
• Disclose any known hazardous materials, structural defects, mold, biological hazards, or pest infestations prior to commencement.
• Point out delicate surfaces, antique materials, or fragile decor requiring special handling.

7. Changes, Rescheduling & Cancellation

Customers should contact Prime Space as early as possible to request changes or cancellation. Any applicable charges will be communicated before confirmation.

We appreciate at least 24 hours advance notice for residential cleaning resets and at least 48 hours notice for commercial or extensive interior design installations to allow re-allocation of our crew and equipment.

8. Access to Property & Utilities

For cleaning and detailing services, the customer is responsible for ensuring continuous running water and functional electricity are available on site unless an alternative arrangement has been explicitly agreed in writing.

If our crew arrives at the confirmed time but is denied access, delayed at estate security, or prevented from working due to lack of utilities, waiting time charges may apply or the appointment may need to be rescheduled.

9. Service Limitations

Our specialists employ professional techniques, industrial equipment, and safe cleaning solutions. However, certain conditions cannot be completely reversed. We do not warrant the full removal of permanent chemical burns, deep grout discoloration, sun damage, aged mold etching, or pre-existing carpet/upholstery fiber damage.

For interior styling and window blinds, variations in fabric dyes, wood grains, or lighting from digital renderings may occur.

10. Customer Property & Valuables

We exercise strict vetting and oversight over our staff. However, as standard precaution, customers are strongly advised to secure all cash, jewelry, luxury watches, sensitive legal documents, and irreplaceable personal valuables in a locked safe or off-premises prior to the arrival of any service crew.

11. Payments & Invoicing

This website does not collect online card or mobile money payments directly. All payment terms, deposit requirements, milestones (for interior design and turnkey finishing), and accepted settlement methods are communicated as part of your formal quotation and confirmed service arrangement.

Cleaning services are generally payable upon completion following a satisfactory walk-through inspection, unless a commercial credit arrangement has been agreed in advance. Custom interior fabrication (blinds, curtains, custom cabinetry, bespoke furniture) requires a formal commitment deposit prior to procurement.

12. Refunds, Disputes & Satisfaction Review

Customer satisfaction is our priority. We encourage customers or their designated representative to conduct a joint walk-through with our team supervisor upon completion of any service.

If you believe any area specified in your quotation was overlooked or unsatisfactorily performed, please notify us within 24 hours of service completion. Prime Space will assess the issue and, where justified, promptly re-clean or address the specific concern at no extra charge. Refund requests are evaluated on a case-by-case basis subject to confirmed contractual terms and applicable law.

13. Photos & Uploaded Content

If you upload photos of your space through our website, you confirm that you have the legal right to share those images and authorize Prime Space to review them solely for assessment, quotation, and service execution.

We may request permission to photograph completed transformations for our professional portfolio. We will never publish before-and-after photos without customer consent, and any published imagery will never reveal personal identity, private documents, or precise street addresses.

14. Intellectual Property

All content on this website—including the Prime Space Decor Care name, logo, graphic designs, service descriptions, photographs, before-and-after presentations, and software code—is the property of Prime Space Decor Care and protected by applicable copyright, trademark, and intellectual property laws.

15. Privacy & Data Protection

Your privacy is paramount to us. Our data collection, usage, and security practices are detailed in our Privacy Policy, which forms an integral part of these Terms.

16. Third-Party Links & Tools

This website incorporates links to third-party services such as WhatsApp (Meta Platforms) and Google Maps for customer convenience. Prime Space is not responsible for the availability, content, or practices of external platforms.

17. Limitation of Liability

To the fullest extent permitted by the laws of the Republic of Ghana, Prime Space Decor Care shall not be liable for any indirect, incidental, or consequential losses, nor for delays or failures in performance resulting from causes beyond our reasonable control (including natural disasters, extreme weather, public utility outages, civic disruptions, or estate access restrictions).

Nothing in these Terms limits or excludes liability for death, personal injury caused by negligence, or any other liability that cannot legally be limited under Ghanaian law.

18. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of Ghana. The parties agree to submit to the exclusive jurisdiction of the competent courts of Ghana.

19. Changes to Terms

We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting on this website. Your continued use of the website following any changes constitutes acceptance of the revised Terms.