Privacy Policy

A. Who We Are

We are Prime Space Decor Care, a professional cleaning, interior styling, and finishing company based in Accra, Ghana. We provide residential, commercial, post-renovation, and specialized spatial care across Accra.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit a service request, or communicate with our team.

B. Information We Collect

We collect only the information necessary to evaluate your space, prepare an accurate quote, and deliver our services:

• Contact Information: Your full name, telephone number, WhatsApp number, and optional email address.
• Service Requirements: The specific cleaning or interior styling service requested from our service catalogs.
• Space & Property Details: Property type (e.g. residential home, office, retail space, Airbnb), room count or scope, and the general location or neighborhood in Accra (e.g. Dome Pillar 2, East Legon, Airport Residential, Cantonments).
• Scheduling & Timing: Your preferred date or target completion window.
• Space Notes & Scope: Any specific instructions, special surface concerns, access requirements, or interior goals you provide in the request form.
• Optional Space Photos: If you choose to attach photos of your space, these are uploaded to our secure private storage to help our team assess the required scope.
• Technical Log Data: Basic standard web request information (such as your browser type, device type, and IP address) automatically transmitted by your browser to our hosting infrastructure for network security, diagnostics, and abuse prevention.

C. Why We Use Information

We use the information you provide exclusively for legitimate business purposes:

• To respond promptly to your service enquiries and consultation requests.
• To evaluate property scope and prepare tailored pricing estimates and formal quotations.
• To coordinate site inspections, scheduling, and service execution.
• To communicate with you directly via telephone or WhatsApp regarding your requested services.
• To provide customer support before, during, and after service delivery.
• To protect our website against malicious activity, spam submissions, and technical abuse.
• To maintain accurate operational records and comply with applicable legal obligations in Ghana.

D. Legal & Consent Basis

When you submit a service request or contact us via our website, you provide informed consent for us to use your contact and space details to respond to your request. In addition, processing your enquiry is necessary to take preliminary steps at your request prior to entering into a service agreement with Prime Space Decor Care.

E. Who Information May Be Shared With

We never sell, rent, lease, or monetize customer personal data. Your information is accessible only to:

• Authorized Staff: Prime Space Decor Care managers, supervisors, and spatial specialists assigned to assess, quote, or fulfill your service.
• Infrastructure Providers: Trusted cloud infrastructure providers that host our website and database (Vercel and Supabase), operating under strict data security obligations.
• Direct Communication Channels: Third-party communication platforms you choose to use to message us (such as WhatsApp/Meta when you click a WhatsApp link).
• Legal Authorities: Regulatory or law enforcement authorities only if strictly required by applicable Ghanaian law or a valid court order.

F. Data Storage and Security

We apply reasonable administrative and technical security measures to protect your personal data from unauthorized access, alteration, or disclosure. All web traffic is encrypted in transit using industry-standard Transport Layer Security (TLS/HTTPS).

Customer enquiry records are protected by database Row Level Security (RLS) policies, preventing unauthorized public queries. Any photos attached to service requests are stored in a private cloud storage bucket accessible only by authenticated Prime Space administrative personnel.

Please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot promise absolute immunity from technical failure or malicious interception.

G. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal requirements. Once an enquiry or service arrangement is concluded and no longer required for accounting, warranty, or customer care purposes, records are securely archived or deleted.

H. Customer Rights

You have the right to:

• Request information about what personal data we hold regarding your enquiries.
• Request correction or updating of any inaccurate contact or space information.
• Request deletion of your enquiry data, subject to ongoing legal or operational obligations.
• Withdraw your consent to be contacted regarding past enquiries at any time.

To exercise any of these rights, simply contact our office using the verified phone numbers or address listed below.

I. Marketing Communications

Prime Space Decor Care does not engage in unsolicited promotional mass email campaigns or automated bulk SMS marketing. We contact you solely in relation to your specific enquiry, consultation, quote, or active project.

J. Cookies & Tracking Technologies

Our public website uses only essential technical cookies necessary for core website routing and security. We do not deploy third-party advertising retargeting pixels, cross-site behavioral trackers, or ad-network tracking cookies on public visitors.

K. Third-Party Links & External Services

Our website provides links to external services such as WhatsApp and Google Maps. When you navigate to or interact with these third-party platforms, their independent privacy practices and terms of service govern your interaction. We encourage you to review their respective policies.

L. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our service offerings, legal regulations, or operational practices. Any revisions will be published on this page with an updated “Last Updated” date.